GOLF Link FAQ For Golf Clubs
GENERAL ADVICE: The GOLF Link website allows you to view a Golfer's Score History and displays the information contained in the GOLF Link database at that time.
This site is a valuable source of information that can be very useful when trying to understand a problem.
Use the Website to:
- Confirm that your club has successfully loaded a member onto GOLF Link.
- Confirm that the Golfer has an Initial Handicap allocated on GOLF Link.
- Confirm that a Competition has been successfully uploaded and processed by checking the record of a Golfer who was in the Competition.
- Check to see how GOLF Link recalculated a Golfer's Handicap.
- Confirm a Golfer's current handicap.
- Check the current list of affiliated clubs Click here for PDF version
Click here for Excel version
- We want to upload a new club member onto GOLF Link, What do we do?
- We have sent through a score for a member and GOLF Link has responded with “Golfer does not have a Handicap”.
We have established the Golfer's Initial Handicap on GOLF Link, what is wrong?
- One of our members has asked us for a Replacement GOLF Link card, what do we do?
- We have made a mistake entering a score in a Competition and the Competition has been sent to GOLF Link and processed. What should we do?
- When should we perform an 'Official Adjustment' to a Member's handicap?
- What is the purpose of the 'Start of Day' function?
- How often should we perform the 'Start of Day' function?
- A Member has advised us that they are unable to access their record on the GOLF Link website. What could be wrong?
- We have a permanent or temporary Course Rating or Par change. What should we do?
- We wish to set Maximum Club Handicaps for our Members so that the member's handicap doesn't exceed the club's Maximum Handicap. How do we do this?
- We need to add a new course. How should we do this?
- A visitor to our club has forgotten to bring their GOLF Link card. How should we deal with this?
- Can our club produce our own cards compatible with GOLF Link?
- Can we get a list of Tier 3 accredited providers for GOLF Link?
- Why can't I see the login area or the current handicap?
- Some of our members have not yet received their GOLF Link card, what is the problem?
- I need to have a GOLF Link Number changed, what do I do?
- We are a Social Club or Corporate Group who wish to process competitions through GOLF Link, what should we do?
- When may a golfer's records be deleted from the GOLF Link database?
Please click here if you cannot find the answer to your question.
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Q: We want to upload a new club member onto GOLF Link, What do we do?
A: IMPORTANT: You must first check with the Member if they have a GOLF
Link number from a previous club,
if they do you must refer to that number when you upload the golfer details from your club.
Do not upload a new member without checking first, you could create a duplicate record on GOLF
Link.
Home club member (With no previous GOLF Link number):
Upload member details leaving GOLF
Link number field in their record BLANK.
A new GOLF
Link number will be returned.
Home club member (With a previous GOLF Link number):
Enter the GOLF
Link number from previous club in the GOLF
Link number field of the member record and ensure Home Club is set to YES.
A new GOLF
Link number will be returned.
Non home club member (With a current GOLF Link number):
Enter the GOLF
Link number from Home Club in the GOLF
Link number field of the member record and ensure Home Club is set to NO.
Non home club member (Where Home Club is not using GOLF Link):
DO NOT load up to GOLF
Link.
Treat as Non GOLF
Link visitor (999990000x) for competition processing purposes.
NOTE: If you have not established a Member's handicap at the time of upload,
DO NOT enter 0.00 in the Handicap field, you must leave the field
blank.
Date of birth: Please DO NOT enter default values (e.g. 1/01/1900), enter known date or leave blank.
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Q: We have sent through a score for a member and GOLF Link has responded with “Golfer does not have a Handicap”.
We have established the Golfer's Initial Handicap on GOLF Link, what is wrong?
A: Firstly check that date and time of Golfer's Initial Handicap is not dated after the date of the Competition or Score you are submitting.
You may choose to make an 'Official Adjustment' to account for the round instead.
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Q: One of our members has asked us for a Replacement GOLF Link card, what do we do?
A: All replacement GOLF
Link cards must now be ordered through GOLF
Link website, please advise your
member to access the GOLF
Link website so they can order a replacement card for themselves.
Please note that all new members entered through your system will still receive a GOLF
Link card.
For further information on replacement GOLF
Link cards please
click here.
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We have made a mistake entering a score in a Competition and the Competition has been sent to GOLF Link and processed. What should we do?
A: You have 2 options:
- Perform a Score Correction for the score(s) concerned.
- Arrange for the Competition to be deleted by GOLF Link and then resend the Competition.
(Tier 3 clubs should delete the Competition Sequence Number first.)
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Q: When should we perform an 'Official Adjustment' to a Member's handicap?
A: Official Adjustments should only be performed when all other options have been considered.
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Q: What is the purpose of the 'Start of Day' function?
A: The Start of Day process will update your system with any relevant system changes and Course information as well as any changes to a Member's Handicap or Handicap Status.
The file only contains changes that have occurred since your last Start of Day.
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Q: How often should we perform the 'Start of Day' function?
A: Because some information about your Club settings or Member's Handicaps can change as a result of outside activity,
it is important that your Club performs this function at least DAILY, to ensure your information is current.
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Q: A Member has advised us that they are unable to access their record on the GOLF Link website. What could be wrong?
A:
- The number may not exist because the Member has not yet been loaded on to GOLF Link.
- You have updated the GOLF Link database with a 'Membership Invalid' status.
If the Member is a Valid member of your club,
simply update the status on GOLF Link by ensuring that the Status is correct and uploading the Member record to GOLF Link or
- The member may have changed their nominated Home Club and not advised you of their new GOLF Link number.
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Q: We have a permanent or temporary Course Rating or Par change. What should we do?
A: You should formally advise your State Golf Association and they can update your course information.
This advice must be given prior to any Competitions being played under the new ratings.
Click here to contact your State Golf Association.
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Q: We wish to set Maximum Club Handicaps for our Members so that it doesn't exceed the club's Maximum Handicap. How do we do this?
A: Under the changes in the handicapping system (
1st of April 2009) clubs are no longer allowed to maintain handicaps higher than the official maximum handicap through the GOLF Link system.
The official maximum handicap for men is 36.4 and the maximum for women is 45.4. As such there is no longer any need to set a Maximum Club Handicap as this is now done automatically.
Click here to contact your State Golf Association.
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Q: We need to add a new course. How should we do this?
A: Please contact your club's State Golf Association if you want to add a new course for your club.
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Q: A visitor to our club has forgotten to bring their GOLF Link card. How should we deal with this?
A: Unless the visitor can produce their GOLF
Link card,
it is strongly recommended that you do not accept verbal advice of the number and that the visitor is entered into the Competition as a NON GOLF
Link Visitor and the card sent back to their Home Club.
This procedure will minimise any chance of mistakenly entering a score against the wrong GOLF
Link number.
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Q: Can our club produce our own cards compatible with GOLF Link?
A: If your club is interested in producing combined membership and GOLF Link cards, instead of having the two separate,
please contact help@golflink.com.au for further information.
Click here for the GOLF Link Terms and Conditions Brochure
Click here for the conditions for use of Club Card as a GOLF Link card.
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Q: Can we get a list of Tier 3 accredited providers for GOLF Link?
A: To get the list of Tier 3 providers, please click here
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Q: Why can't I see the login area or the current handicap?
A: We have recently modified the site to take advantage of the most common screen resolution now in use.
If you can't see the login area or the current handicap in the score history page, it may be because your system is still running on a lower resolution than 1024 x 768.
If possible, we suggest you increase your resolution to at least this value.
If this is not possible, please scroll to the right.
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Q: Some of our members have not yet received their GOLF Link card, what is the problem?
A: Golf clubs can no longer request a replacement GOLF Link card through their home club.
Replacement cards must now be ordered through the GOLF Link web site.
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Q: I need to have a GOLF Link Number changed, what do I do?
A: The first thing you need to do is check if the number you wish to change to exists.
If it does exist this number cannot be deleted unless it has no history within the last 2 years.
If the number you wish to change is available you will be able to call the GOLF Link help desk and request that you have the number changed.
When changing numbers we have to be sure we are not deleting or corrupting any of the member's information.
Due to the large amount of work required to do this, GOLF Link will now charge for the change of GOLF Link numbers (exceptions can be made at GOLF Link discretion).
Only a golf club, state association or Golf Australia can request a change of GOLF Link number.
The charge will be $40 for the first GOLF Link number plus $10 for each additional number to be changed (i.e. 2 numbers would be $50).
Any bulk requests (more than 5) will be calculated on a case by case basis at sole discretion of GOLF Link (All prices inc. GST).
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Q: We are a Social Club or Corporate Group who wish to process competitions through GOLF Link, what should we do?
A: If you are a Social Club or Corporate Group wanting to process handicapped competitions through GOLF Link you can apply for access to the GOLF Link Tier 1 System. Please refer to the following document for further information and details on how to apply:
Social Group GOLF Link Tier 1 Access
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Q: When may a golfer's records be deleted from the GOLF Link database?
A: The only time records should be deleted from the GOLF Link database are in the following circumstances:
- The record was created in error and it contains no score history. (Confirmed in writing by the club.)
- The player is deceased. (Confirmed in writing by the club.)
- The player has experienced a physical or mental condition such that they will never return to handicap golf. (Confirmed in writing by the club.)
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